Terms & Conditions

These Terms and Conditions set the rules for using our online store and for buying products from us. Please read them carefully before placing an order. By using our website or placing an order, you accept these terms.

1. Products

Our e-shop offers two categories of products:
1. Ready-to-Ship Products: These are already in stock and can be dispatched quickly once payment is confirmed.
2. Upon-Order Products: These are made, imported, or specially ordered only after your request. They usually require additional processing or production time.

We always try to provide accurate descriptions, photos, and information. However, small differences in color, dimensions, or packaging may occur due to production or display settings.

2. Orders

Orders can be placed through our website, by email, or by phone (when available).

Once an order is placed, you will receive a confirmation message with the details.

For Upon-Order Products, we may contact you directly to confirm specifications, delivery time, and payment before final acceptance.

3. Payments

We do not accept online credit card payments.

Accepted payment methods:
- Bank Transfer (prepayment) – details are provided during checkout.
- Any other methods that may be announced in the future.

For Upon-Order Products, 100% prepayment is required. Production or sourcing will begin only after payment is confirmed.

4. Shipping and Delivery

We ship orders both within our country and internationally.

Delivery methods may include courier companies, transport services, or other partners, depending on product size and destination.

Shipping costs and estimated delivery times are communicated before you confirm your order.

International orders may take longer due to customs clearance or local regulations.

5. Returns & Refunds

Ready-to-Ship Products: Customers in the EU have the legal right to withdraw within 14 days of receiving the goods, without giving a reason. More details can be found in our Return & Refund Policy.

Upon-Order Products: These are made specifically for you and are non-returnable, except in cases of proven defect or transport damage.

6. Limitation of Liability

We are not responsible for delays caused by courier companies, customs authorities, strikes, or other events beyond our control.

We cannot be held responsible for damages caused by improper use, installation, or handling of the products after delivery.

Shipping Policy

This Shipping Policy explains how we deliver your orders, both domestically and internationally.

1. Processing Time

- Ready-to-Ship Products are dispatched within a few business days after your payment is confirmed.

- Upon-Order Products may require longer handling times depending on production or supplier availability. Before you finalize your order, we will inform you about the estimated preparation and delivery time.

2. Delivery Methods

- We work with trusted couriers and transport companies.

- For bulky or heavy items, we may use specialized transport services.

- You may also request to collect your order directly from our premises (where possible).

3. Shipping Costs

- Costs depend on the weight, size, and destination of the order.

- Shipping charges are clearly communicated before you confirm your order.

- Free or reduced-cost shipping may be available during promotions or for specific order amounts.

4. International Shipping

- We accept international orders.

- Customs procedures, import duties, or local taxes are the responsibility of the customer. Please check with your local authorities before placing an order.

- Delivery times abroad vary according to the destination country and customs clearance process.

5. Order Tracking

- Whenever possible, we provide tracking information so you can follow your shipment.

- If tracking is not available (for example with certain freight shipments), we will keep you updated about the delivery progress.

Return & Refund Policy

We aim for complete customer satisfaction. This policy explains when and how you can return products and request refunds.

1. General Rules

- To request a return, please contact us first. We will provide instructions and the return address.

- Returned items must be unused, in original condition, and packaged securely.

- Proof of purchase (order confirmation or invoice) is required.

2. Right of Withdrawal (Ready-to-Ship Products)

- Customers within the EU may cancel and return their purchase within 14 days from the date of delivery, without giving any reason.

- The cost of returning the goods is the responsibility of the customer.

- Refunds will be issued after the products are inspected and confirmed in good condition.

3. Upon-Order Products

- Products that are specially manufactured, customized, or ordered at your request are not subject to the right of withdrawal.

- These items can only be returned if:
  - - They have a manufacturing defect, or
  - - They were damaged during delivery (must be reported immediately upon receipt).

4. Refund Method

- Refunds are issued using the same payment method you used (normally Bank Transfer).

- We aim to process approved refunds within 14 business days after receiving the returned goods.

5. Exceptions

- Products that are clearly used, damaged by the customer, or missing parts cannot be refunded.

- For hygiene or safety reasons, certain items may also be excluded from returns (will be marked on the product page if applicable).

Privacy Policy

Your privacy and personal data protection are important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

- To process your order, we collect:
  - - Full name
  - - Shipping and billing address
  - - Contact telephone number
  - - Email address

- We do not process or store credit/debit card information, since online payments are not accepted.

2. How We Use Your Data

- To process and deliver your order.

- To contact you about your order status or any issues.

- To comply with legal and tax obligations.

- Occasionally, to inform you about important changes to our services.

3. Data Sharing

- We share data only with:
  - - Courier and shipping companies (for delivery).
  - - Service providers strictly necessary for the operation of our e-shop (e.g., hosting, IT support).

- We never sell, rent, or trade your data to third parties.

4. Data Security

- We use appropriate technical and organizational measures to keep your personal information safe.

- However, no system is 100% secure. We encourage customers to use secure networks and devices when communicating with us.

5. Your Rights

- You have the right to access, correct, or request deletion of your personal data.

- You may also request limitation of processing or object to certain uses.

- To exercise these rights, please contact us directly.

6. Data Retention

- We keep your data only as long as necessary for legal, accounting, and tax obligations.

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